Tel: +44 (0)24 7671 7100
If you wish to return goods, please note our returns policy and follow the directions below. Please allow 7 working days for delivery.
Cancellation and returns
This cancellation policy does not affect your rights when we are at fault, e.g. if goods
are faulty or mis- described.
You can cancel your contract before delivery, to do this, please email, write or phone
us. We will refund your money, including the original postage charges, within 30 days.
If you cancel, notification must be given to us within 7 working days. Goods must be
returned to us at your own expense. You are responsible for the risk of loss or damage
when returning items, so you should take out appropriate insurance cover to meet their
Unsuitable goods may be returned for refund, credit or exchange, if they are returned
to Old Hall Performance within 7 days of receipt. Subject to the following conditions:
You must obtain a Reference Number before returning any goods. Please contact us for this.
Shortages & Damage
Please contact us with any problems with shortages or carrier damage within 5 days of
receipt. We regret that beyond this time, due to circumstances beyond our control we
will be unable to process you’re claim.
If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may
reject them and claim a full refund.
It is the buyer’s responsibility to ensure that the goods are the correct fitment or
application. We cannot accept responsibility for additional charges or consequential loss
incurred if a product does not fit or does not give the desired results. Our liability is
limited to the price paid for the goods only.
Please return any goods with their original packaging to:
Old Hall Performance
Charter Avenue Industrial Estate,
CV4 8AUUnited Kingdom
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