Returns Policy |
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Returns PolicyIf you wish to return goods, please note our returns policy and follow the directions below. Please allow 7 working days for delivery. Delivery
Cancellation and returns This cancellation policy does not affect your rights when we are at fault, e.g. if goods are faulty or mis- described. You can cancel your contract before delivery, to do this, please email, write or phone us. We will refund your money, including the original postage charges, within 30 days. If you cancel, notification must be given to us within 7 working days. Goods must be returned to us at your own expense. You are responsible for the risk of loss or damage when returning items, so you should take out appropriate insurance cover to meet their values. Unsuitable goods may be returned for refund, credit or exchange, if they are returned to Old Hall Performance within 7 days of receipt. Subject to the following conditions:
You must obtain a Reference Number before returning any goods. Please contact us for this. Shortages & Damage Please contact us with any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we will be unable to process you’re claim. Faulty Goods If there is a problem with the goods please contact us to discuss the matter further. If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund. Liability It is the buyer’s responsibility to ensure that the goods are the correct fitment or application. We cannot accept responsibility for additional charges or consequential loss incurred if a product does not fit or does not give the desired results. Our liability is limited to the price paid for the goods only. Please return any goods with their original packaging to: Old Hall Performance
Falkland Close,
Charter Avenue Industrial Estate,
Coventry,
West Midlands,
For more information regarding the full range of Red Line Oil products then dont hesitate to get in touch today. Contact Us on or fill in our Contact Form. For contact information regarding our UK and European Dealers then please see our Dealers page. |
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