Returns Policy

Red Line Synthetic Oil
Returns Policy

If you wish to return goods, please note our returns policy and follow the directions below. Please allow 7 working days for delivery.


  • If the goods are lost or damaged in transit, please let us know promptly, so we can make a claim against the courier.
  • Risk in the goods will pass to you on delivery.
  • All courier deliveries must be signed for.
  • If you are not available to accept your order, further re-delivery of your goods shall be charged at the original carriage fee plus a return charge which will be taken from the same credit or debit card used to place the order.
  • We do not deliver to BFPO (British Forces Posted Overseas) addresses.

Cancellation and returns

This cancellation policy does not affect your rights when we are at fault, e.g. if goods
are faulty or mis- described.

You can cancel your contract before delivery, to do this, please email, write or phone
us. We will refund your money, including the original postage charges, within 30 days.

If you cancel, notification must be given to us within 7 working days. Goods must be
returned to us at your own expense. You are responsible for the risk of loss or damage
when returning items, so you should take out appropriate insurance cover to meet their

Unsuitable goods may be returned for refund, credit or exchange, if they are returned
to Old Hall Performance within 7 days of receipt. Subject to the following conditions:

  • Items must returned carriage paid.
  • Notification must be given to Old Hall us prior to the return of the goods.
  • Items are received in a resalable condition.
  • Items must be returned unused in their original condition in order to secure a  refund.
  • Items are returned complete with all packaging in good condition.
  • We reserve the right to levy a charge to replace product packaging which is damaged.
  • All returns are to be accompanied by the senders name and address and Reference number.
  • We cannot accept responsibility for undelivered returned parcels, please retain proof of postage.
  • In any circumstance within 7 days of you receiving the goods. This is your right to cancel under the Consumer Protection (Distance Selling) Regulations 2000. However, if you are cancelling your contract with us under the Consumer Protection (Distance Selling) Regulations, you will need to return the goods to us at your expense

You must obtain a Reference Number before returning any goods. Please contact us for this.

Shortages & Damage

Please contact us with any problems with shortages or carrier damage within 5 days of
 receipt. We regret that beyond this time, due to circumstances beyond our control we
 will be unable to process you’re claim.

Faulty Goods

If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may
reject them and claim a full refund.


It is the buyer’s responsibility to ensure that the goods are the correct fitment or
application. We cannot accept responsibility for additional charges or consequential loss
incurred if a product does not fit or does not give the desired results. Our liability is
limited to the price paid for the goods only.

Please return any goods with their original packaging to:
Old Hall Performance
Falkland Close,
Charter Avenue Industrial Estate,
West Midlands,
United Kingdom

For more information regarding the full range of Red Line Oil products then donít hesitate to get in touch today. Contact Us on +44 (0)2476 717100 or fill in our Contact Form.

For contact information regarding our UK and European Dealers then please see our Dealers page.

Contact Red Line for information on Returns Policy

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